When you get in touch, we use the details you share to understand your project and respond. This page explains what happens to that information.
This policy applies to hometreefurniture.com, including inquiries about Hometree, Aoya, Fondhouse and Matsvik products. Langfang Hometree Furniture Co., Ltd. is responsible for how information submitted through this website is used.
Other websites or services linked from this site may have their own privacy policies.
When you use our contact form or write to us, you may give us your name, email address, telephone or WhatsApp number, company details and message.
You may share product links, drawings, specifications, quantities, delivery destinations or other details that help us answer your request.
As you browse, the website may receive technical information such as your IP address, browser type, pages visited and cookie choices. Our Cookie Policy explains the use of cookies in more detail.
We use your information to respond to inquiries, discuss products and project requirements, prepare quotations, and continue conversations you start with us. We also use website information to maintain security and improve the visitor experience.
Where a legal basis is required, this use may be based on steps you ask us to take before doing business, our legitimate interest in responding and operating the website, or consent for optional activities. We do not treat a product inquiry as an automatic subscription to marketing emails.
We share an inquiry with the Hometree team members who need it to respond, including the team responsible for the relevant brand or product. Service providers that support our website, email and communications may also process information for us. We may disclose information if the law requires it.
Information may be processed in more than one country; where required, we use appropriate safeguards for international transfers. We keep inquiry and business records for as long as needed to respond, manage an ongoing relationship and meet applicable legal or record-keeping duties. We then delete or anonymise information when it is no longer needed.
Depending on where you live and the law that applies, you may be able to ask for access to your information, request a correction or deletion, object to certain uses, or withdraw consent where we rely on it. You may also have the right to complain to a relevant privacy regulator.
To make a request, contact us using the details below. We may need to confirm your identity before responding. You can manage optional website cookies through the website’s cookie preference controls.
If you have a question about this policy or want to make a privacy request, please contact the Hometree team. We may update this policy when our website or practices change; the latest version will be available on this page.
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